FAQ

You can check the status of your order and track its delivery at any time from your account by clicking the link provided in your shipping confirmation email or in the “Track My Order” section on louisabracq.com

RETURN OR EXCHANGE A PRODUCT

You may return or exchange any item purchased on louisabracq.com within 14 days of delivery.
Returns are free for orders delivered within mainland France and Belgium.

Returns:

You have 14 days from the receipt of your order to return any item purchased on louisabracq.com directly from your customer account.

To make a return:
Send a return request within 14 days to contact@louisabracq.com, specifying:

• Your first name
• Your last name
• The order reference number
• The items being returned
• The reason for the return

Returns are free for orders delivered within mainland France and Belgium.

You will receive a return number and a prepaid return label by email, which must be attached to your package before dropping it off at the post office or a collection point.

For returns from countries other than France or Belgium, you will also receive a return number, but shipping costs remain your responsibility.

Refunds will be issued within a maximum of 7 days after receiving your package.

You can then reorder the same product in another size or explore other items.

Items must be returned in perfect resale condition: complete, tagged, new, unworn, unwashed, and undamaged.

Any item not meeting these conditions will be refused and returned.

For any questions, please contact our customer service at contact@louisabracq.com. 

SHIPPING METHODS AND COSTS

Delivery is carried out within 3 to 5 business days.
It is free for orders over €70.

We offer several shipping options according to your preference:

• Mondial Relay: delivery to a pickup point – €4 for France.

• Colissimo: home delivery – between €6.90 and €11.90 depending on the destination country.

• Chronopost Home: express 24-hour delivery, cost varies by country – between €9.90 and €11.90.

• Chronopost Relay: express 24-hour delivery to a pickup point – between €4 and €5 depending on the country.

• UPS :express 48-hour delivery, cost varies by country – between €14.90 and €19.90.

Delivery times may vary depending on the destination and periods of high activity.

PAYMENT

Louisabracq.com accepts the following payment methods:

Credit Cards: Visa & Mastercard
The total amount will be charged to your card at the time of shipment or when your order is made available in-store.

You can also pay viaApple PayandGoogle Pay.

PayPal:
Easily complete your online purchases without entering your credit card information on the website. Your account will be charged at the time of order completion.
To create a new PayPal account, please visitpaypal.com.
Please note that PayPal is not available for pre-orders.

MODIFY AN ORDER:

This service is not available at the moment.

CANCEL YOUR ORDER:

Please contact our customer service team for assistance:contact@louisabracq.com