Shipping & Returns

Shipping & Returns

Shipping:

Delivery is made within 3 to 5 business days.
Shipping is free for orders over €70 in France and Belgium, and from €149 for other European Union countries.

Returns:

You have 14 days from the receipt of your order to return any item purchased on louisabracq.com directly from your customer account.

To make a return:
Send a return request within 14 days to contact@louisabracq.com, specifying:

• Your first name
• Your last name
• The order reference number
• The items being returned
• The reason for the return

Returns are free for orders delivered within mainland France and Belgium.

You will receive a return number and a prepaid return label by email, which must be attached to your package before dropping it off at the post office or a collection point.

For returns from countries other than France or Belgium, you will also receive a return number, but shipping costs remain your responsibility.

Refunds will be issued within a maximum of 7 days after receiving your package.

You can then reorder the same product in another size or explore other items.

Items must be returned in perfect resale condition: complete, tagged, new, unworn, unwashed, and undamaged.

Any item not meeting these conditions will be refused and returned.

For any questions, please contact our customer service at contact@louisabracq.com.